Introduction

The queryShippingInfo and queryShippingFullInfo endpoints facilitates the retrieval of shipping information for an order. The queryShippingFullInfo endpoint additionally returns the proxyNumber and PID (if present) associated with the issues cards.

Method	API Service	Endpoint	Type
GET	rewardsOrderProcessing	queryShippingInfo → Explore	Synchronous
GET	rewardsOrderProcessing	queryShippingFullInfo → Explore	Synchronous

URI: https://api.certification.blackhawknetwork.com/rewardsOrderProcessing/v1/queryShippingInfo?orderNumber=<Order Number>

URI: https://api.certification.blackhawknetwork.com/rewardsOrderProcessing/v1/queryShippingFullInfo?orderNumber=<Order Number>

Retrieving Shipping Information

Request Header

To send the request for shipping information we need to send the following information in the request header:

Parameter	Description	Type	Required	Default Value
merchantId	The Merchant ID (MID) is a string identifier, provided to you by your account manager that varies based on the product type.	String	Yes	None
requestId	A unique identifier for each request provided by you (the caller).	String	Yes	None

In our example we will be sending the following values:

Content-Type: application/json
merchantId: 20200009887
requestId: 2019-10-31T15:25:11-0600

Query Parameters

The following query parameters need to be sent:

Parameter	Description	Type	Required
orderNumber	The order number for the order to return shipping information for.	String	Yes

Example: https://api.certification.blackhawknetwork.com/rewardsOrderProcessing/v1/queryShippingInfo?orderNumber=1234567890 or https://api.certification.blackhawknetwork.com/rewardsOrderProcessing/v1/queryShippingFullInfo?orderNumber=1234567890

Responses

Assuming the query was successful a JSON object will be returned in the response containing the following information:

Parameter	Description	Type	Required
current	The endpoint that was called.	String	Yes
totalCount	The count of records returned.	Integer	Yes
currentResults	The returned shipping information.	Object	No

CurrentResults Object

Parameter	Description	Type	Required	Allowed Values
message	Result message from the shipper.	String	No
shipDate	The shipping date.	String (date-time)	No
shipMethod	The shipping method.	String	No
trackingNumber	The shipper tracking number.	String	No
orderStatus	The current order status.	String	No	See Order Status Reference for possible value returned.
proxyNumber	The proxy number associated with the issued card.	String	No	Note: this attribute is only returned when calling queryShippingFullInfo
pid	The PID associated with the issued card.	String	No	Note: this attribute is only returned when calling queryShippingFullInfo

In our example, the currentResults object contains the following values:

{
    "current": "https://api.blackhawknetwork.com/rewardsOrderProcessing/v1/queryShippingInfo",
    "totalCount": 1,
    "currentResults": [{
        "message": "Requested Information.",
        "shipDate": "2019-10-14T04:00:00.000+0000",
        "shipMethod": "UPS_GROUND",
        "trackingNumber":"1Z999AA10123456784",     
        "orderStatus": "COMPLETE"
   }]
}

Order Status Reference

orderStatus Value	Notes
CANCELLED	Order was cancelled before shipping.
COMPLETE	The order completed successfully. This is the final status for a successfully delivered order.
DECLINED	The order was declined before shipping.
ERROR	An error was encountered when placing the order. The order was not shipped.
FUNDING_HOLD	The order is pending funding. It has not shipped yet.
FUNDING_POSTED	The processor has successfully received the order. The order will be shipped soon.
IN_PROCESS	The order is processing and has not yet shipped.
NOT_ALL_RECORDS_FUNDED	Not all the records in the order could be funded. The order has not shipped.
NOT_ALL_RECORDS_REVERSED	Not all records in the order could be reversed.
REAL-TIME_FAILURE	An order using a real time API failed. This is a final status. The order must be resubmitted. Note: Real-time calls can only be made for eGift and Virtual Prepaid Accounts so there will never be a shipment.
SHIPPED	Blackhawk Network has been notified that the order has shipped. Note: Shipped orders are moved to "COMPLETE" status nightly.
SUCCESSFULLY_SENT_TO_PROCESSOR	The order has been sent to the processor. Blackhawk Network is waiting for confirmation of shipment.

Error Code Reference

Listed below are common error codes you may receive when calling this API.

HTTP Status Code	Error Code	Message	Explanation of Error	Resolution
400	search.criteria.orderNumber.required	Order number is required.	You did not send an order number.	Ensure an order number is passed in the request.
404	order.number.not.found	Order number not found.	The order number was not found or did not have any shipping information.	Verify you have passed the correct order number. Verify the order has shipped.
404	order.number.and.or.cardholder.name.not.found	Order number and/or cardholder name not found.	Order number and/or cardholder name not found or did not have any shipping information.	Verify you have passed the correct order number and/or cardholder information. Verify the order has shipped.

Sample Error Response

HTTP/1.1 404 
Date: Fri, 17 Nov 2023 21:24:54 GMT
Server: Apache
Content-Type: application/json
X-Frame-Options: SAMEORIGIN
X-Content-Type-Options: nosniff
BHN-TRACE-ID: ZVfaJdmf@XbN1tdc@RMrEAAAAIM
Keep-Alive: timeout=5, max=100
Connection: Keep-Alive
Transfer-Encoding: chunked

{
  "errors" : [ {
    "errorCode" : "order.number.not.found",
    "message" : "Order number not found."
  } ]
}

HTTP/1.1 400 
Date: Fri, 17 Nov 2023 21:25:34 GMT
Server: Apache
Content-Type: application/json
X-Frame-Options: SAMEORIGIN
X-Content-Type-Options: nosniff
BHN-TRACE-ID: ZVfaTlOuTUI2EIHeKOUMCwAAAGg
Connection: close
Transfer-Encoding: chunked

{
  "errors" : [ {
    "errorCode" : "search.criteria.orderNumber.required",
    "message" : "Order number is required."
  } ]
}

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