Order Status Webhook

When signed up to use our order status webhook we will call you back each time the status changes on one of your orders. Using this functionality means you do not have to call back our order status and shipping status API endpoints to get updates for your orders.

Getting Started

In order to use the order status webhook you need to provide your BHN Onboarding Project Manager or Account Manager the following information:

Webhook callback URL - this is the URL the order status notifications will be published to
Authorization details - BHN currently supports basic auth with optional x-api-key
Note: You will not receive callbacks for real-time synchronous only digital content orders (closed loop eGifts and open loop virtual accounts) placed via API as the final order status was already communicated to you in the order API response

We currently have two types of status updates that will be provided (based on product type ordered):

Order Status
Shipping Status (physical products)

Order Status Update

When we publish order status updates you will receive the following information.

Attribute Name	Required	Type	Description	Sample Value
messageType	Yes	String	Defines if the update is for order status or shipping status. Possible values: orderInfo and shippingInfo	orderInfo
orderNumber	No	Number	The order number created by Hawk Marketplace. Only available when an order was successfully created.	32221233
requestId	Yes	String	The requestId you provided when placing the order request.	6914618-30244
orderStatus	Yes	String	The current status of the order in Hawk Marketplace. Order status values table	In Process
numberOfCards	No	Number	The number of cards present in the order.	1
dateSubmitted	Yes	String	The date the order request was submitted provided in date-time format.	2024-04-09T11:44:12.298-0400
orderErrorList	No	Object	List of errors when processing the order request.
eventTimestamp	Yes	String	The date/time the update event was triggered provided in date-time format.	2024-04-18T14:45:54.490-0500

orderErrorList

The order error list object contains the error response for failed order requests.

Attribute Name	Required	Type	Description	Sample Value
key	Yes	String	The error code associated with the error.	orderDetails.contentProvider.invalid
description	Yes	String	The error message description.	Content Provider Code is invalid for this program
itemNumber	No	Number	The line item in the order request the error applies to.	1
recipientId	No	String	The recipient>id value, if provided in the request, that is associated with the line item that triggered the error.	ABC1233

For more information error codes you may receive please review the REST API Error Code Reference.

Sample Order Status Payload

{
    "messageType": "orderInfo",
    "orderNumber": 32221233,
    "requestId": "6914618-30244",
    "orderStatus": "In Process",
    "numberOfCards": 1,
    "dateSubmitted": "2024-04-09T11:44:12.298-0400",
    "orderErrorList": null,
    "eventTimestamp": "2024-04-09T11:44:12.543-0400"
}

{
  "messageType": "orderInfo",
  "orderNumber": null,
  "requestId": "6899000-28650",
  "orderStatus": "Error",
  "numberOfCards": null,
  "dateSubmitted": "2024-04-08T14:39:31.792+0000",
  "orderErrorList": [
    {
      "key": "orderDetails.ClientRef.id.unique",
      "description": "ClientRef id must be unique",
      "itemNumber": null,
      "recipientId": null
    }
  ],
  "eventTimestamp": "2024-02-27T20:06:31.823-0600"
}

Order Status Reference

You will get notified whenever a order moves through one of the following statuses.

Order Status Value	Description
In Process	The order is currently processing.
Funding Hold	The order is pending funding. It has not been fulfilled.
Funding Posted	Funding has posted and the processor has successfully received the order. The order will be fulfilled shortly.
Shipped	The order has shipped.
Complete	The order was completed and fulfilled successfully. This is the final status for a successfully delivered order.
Cancelled	Your order was cancelled before fulfillment.
Not All Records Funded	Not all the records in the order could be funded. The order has not fulfilled.
Not All Records Reversed	Not all records in the order could be reversed.
Not All Records Processed	Not all records in the order could be processed.
Declined	The order was declined before being fulfilled.
Failure	An order using a real time API failed. This is a final status. The order must be resubmitted.
Settlement Error	The order payment could not be completed. The order has not been fulfilled.
Error	An error was encountered when placing the order. The order was not fulfilled.

Shipping Status Update

For physical products this will provide an update on when the order has shipped and any associated tracking information (where a trackable shipping method was used). When we publish order shipping status updates you will receive the following information.

Attribute Name	Required	Type	Description	Sample Value
messageType	Yes	String	Defines if the update is for order status or shipping status. Possible values: orderInfo and shippingInfo	shippingInfo
orderNumber	Yes	Number	The order number created by Hawk Marketplace.	32221233
requestId	Yes	String	The requestId you provided when placing the order request.	6914618-30244
currentResults	Yes	Array of Objects	An array of objects containing information about all shipments that are part of the order fulfillment.
eventTimestamp	Yes	String	The date/time the update event was triggered.	2024-04-18T14:45:54.490-0500

currentResults Object

Attribute Name	Required	Type	Description	Sample Value
pid	No	String	If you provided a pid during the order request it will be listed here	1234
shipDate	Yes	String	The ship date as received from fulfillment.	2024-03-14T13:08:11.567-0500
shipMethod	Yes	String	The ship method used for the item.	UPS Ground
trackingNumber	No	String	The tracking number associated with the shipment as provided by the shipper. Only applicable when a trackable shipping method was used.	948883441903

Sample Shipping Status Payload

{
    "messageType": "shippingInfo",
    "orderNumber": "300417787",
    "requestId": "2024-03-14T11:42:49-0500",
    "currentResults": [
    {
        "pid": "pp55aaa22",
        "shipDate": "2024-03-14T13:08:11.567-0500",
        "shipMethod": "UPS Ground",
        "trackingNumber": "948883441903"
    }],
    "eventTimestamp": "2024-04-18T14:45:54.490-0500"
}

{
    "messageType": "shippingInfo",
    "orderNumber": "300417788",
    "requestId": "2024-02-24T11:45:49-0700",
    "currentResults": [
    {
        "pid": "abc123",
        "shipDate": "2024-04-17T13:08:11.567-0500",
        "shipMethod": "UPS Ground",
        "trackingNumber": "948883441123"
    },
    {
        "pid": "xyz123",
        "shipDate": "2024-04-17T13:48:17.567-0500",
        "shipMethod": "UPS Ground",
        "trackingNumber": "948883441789"
    }],
    "eventTimestamp": "2024-04-18T16:53:24.450-0500"
}

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