Introduction

The orderInfo API facilitates pulling order information for an existing order.

Method	Service	API	Type
GET	rewardsOrderProcessing	orderInfo → Explore	Synchronous

URI: https://apipp.blackhawknetwork.com/rewardsOrderProcessing/v1/orderInfo/byKeys?orderNumber=<Order Number>
URI: https://apipp.blackhawknetwork.com/rewardsOrderProcessing/v1/orderInfo/byKeys?requestId=<Request ID>&clientProgramNumber=<Client Program Number>

Note: EITHERorderNumber OR requestId and clientProgramNumber must be sent to retrieve order information.

Retrieving Order Information

HTTP Header

To send the request for shipping information we need to send the following information in the request header:

Parameter	Description	Type	Required	Default Value
`merchantId`	The Merchant ID (MID) is a string identifier, provided to you by your account manager that varies based on the product type.	String	Yes	None
`requestId`	A unique identifier for each request provided by you (the caller).	String	Yes	None

In our example we will be sending the following values:

Content-Type: application/json
merchantId: 60300003779
requestId: 2019-11-05T13:47:01-0600

There are two methods to retrieve the order information, by orderNumber or by requestId and clientProgramNumber.

Retrieving Order Information by Order Number

To retrieve the order information by order number we need to send the order number as a query parameter.

Parameter	Description	Type	Required
`orderNumber`	The order number for the order to information for.	String	Yes

Example: https://apipp.blackhawknetwork.com/rewardsOrderProcessing/v1/orderInfo/byKeys?orderNumber=701099988

Retrieving Order Information by Request ID and Program Number

To retrieve the order information by the request id and program number we need to send the following query parameters:

Parameter	Description	Type	Required
`requestId`	The requestId returned from the order API call.	String	Yes
`clientProgramNumber`	The program identifier (or Quote ID) for the program the order was placed under.	String	Yes

Example: https://apipp.blackhawknetwork.com/rewardsOrderProcessing/v1/orderInfo/byKeys?requestId=7894561234564&clientProgramNumber=993564408

Responses

Success Response

If the order is found an HTTP status code of 200 will be returned with a JSON object containing the following information:

Parameter	Description	Type	Required	Allowed Values
`orderNumber`	The order number for this order.	String	No
`clientProgramNumber`	The program number or Quote ID the order was placed under.	Integer	No
`requestId`	The requestId for the request made to the order API.	String	No
`orderStatus`	Current order status.	String	No	See Order Status Reference for possible value returned.
`dateSubmitted`	The date the order was placed.	String (date-time)	No
`numberOfCards`	The number of cards contained within the order.	Integer	No
`totalCost`	The total cost of the order.	Number	No

{
   "orderNumber": "701099988",
   "clientProgramNumber": 993564408,
   "requestId": "7894561234564",
   "orderStatus": "Complete",
   "dateSubmitted": "2019-11-05T18:01:39.343+0000",
   "numberOfCards": 2,
   "totalCost": 100
}

{
   "clientProgramNumber": 43608108,
   "requestId": "9876543210",
   "orderStatus": "In Process",
   "dateSubmitted": "2020-05-20T19:30:16.503+0000"
}

{
   "orderNumber": "401149752",
   "clientProgramNumber": 95000937,
   "requestId": "147852369",
   "orderStatus": "Funding Hold",
   "dateSubmitted": "2020-05-20T19:29:52.303+0000",
   "numberOfCards": 1,
   "totalCost": 41.25
}

Error Response

If the orderNumber or requestId is not found for the clientProgramNumber passed then an HTTP status code of 400 will be returned.

{
  "errors" : [ {
    "errorCode" : "order.not.found",
    "message" : "Order not found based on parameters provided."
  } ]
}

{
    "errors": [{
            "errorCode": "technical.error.resubmit",
            "message": "Technical error encountered while processing order request. Order was not processed. It is safe to submit a new order request."
        }
    ]
}

Order Status Reference

📘
These status codes will only be returned if the order is found.

orderStatus Value	Notes
`Cancelled`	Order was cancelled before shipping.
`Complete`	The order completed successfully. This is the final status for a successfully delivered order.
`Declined`	The order was declined before shipping.
`Error`	An error was encountered when placing the order. The order was not shipped.
`Funding Hold`	The order is pending funding. It has not shipped yet.
`Funding Posted`	The processor has successfully received the order. The order will be shipped soon.
`In Process`	The order is processing.
`Not All Records Funded`	Not all the records in the order could be funded. The order has not shipped.
`Not All Records Reversed`	Not all records in the order could be reversed.
`Failure`	An order using a real time API failed. This is a final status. The order must be resubmitted. Note: Real-time calls can only be made for eGift and Virtual Prepaid Accounts so there will never be a shipment.
`Shipped`	Blackhawk Network has been notified that the order has shipped. Note: Shipped orders are moved to "COMPLETE" status nightly.
`Successfully Sent To Processor`	The order has been sent to the processor. Blackhawk Network is waiting for confirmation of shipment.

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