Submission Statuses

Introduction

The B2B Promotions state processing engine supports many statuses to determine the current status of the submission in the processing flow. Not all of these statuses are used for all campaigns, use cases and configurations. Listed below are all possible statuses that can be returned by the PromoB2B APIs for a submission.

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For recommended end-user language see Recommended End User Presentation further down this page.

Common Statuses

Most submissions received through a Blackhawk Network Promocenter or through the PromoB2B APIs described on this developer portal will go through the following statuses. These are common and should be accounted for within your website or application:

WEB ENTERED
The submission has been received from the website or API but has not yet been processed or validated.
PENDING FULFILLMENT
The submission was determined to be qualifying and will now flow to fulfillment.
FULFILLMENT IN PROCESS
The submission is in the reward fulfillment process.
FULFILLMENT COMPLETE
The fulfillment process has completed. The exact trigger for this status varies based on the reward being issued. For check rewards it indicates the check was cashed, for non-check rewards it indicates the reward was mailed or the order sent (in the case where mail dates are not returned).
INVALID
The submission was determined to be non-qualifying based on the campaign rules. This submission will not flow to fulfillment

Use-Case Specific Statuses

These submission statuses are less common but may be used for specific use cases.

EXTERNAL PROCESSING
PENDING QA REVIEW
PENDING ALL SUBMISSION DATA
INVALID BY THIRD PARTY RULES
PENDING DUPLICATE REVIEW
PENDING DUPLICATE IDENTIFICATION
PENDING CAMPAIGN OWNER APPROVAL
INVALID BY MERCHANDISE RETURN
SUBMISSION COMPLETE

Legacy and Rare Statuses

These submission statuses are rare or no longer used for new programs.

ACCRUAL COMPLETE
HOLD FOR CAMPAIGN SELECTION
PENDING MAILER
SUBMISSION RESOLVED
PENDING ESCALATION REVIEW

Recommended End User Presentation

The language presented below is Blackhawk Network's recommended language to be used when presenting status information to the end user for a rebate program. Depending on your use case you may want to adjust the language or be more or less specific.

Status Returned	User Facing Status	User Facing Description
WEB ENTERED	Pending	Your submission is currently being processed. Please check back later for your rebate status.
FULFILLMENT IN PROCESS	In Process	Your rebate is valid and is scheduled for final processing. Please refer to your rebate form for estimated processing times.
PENDING FULFILLMENT	Pending	Your submission is currently being processed. Please check back later for your rebate status.
FULFILLMENT COMPLETE	Fulfilled	Your rebate is valid. Please allow 10-14 days to receive your rebate.
INVALID	Invalid	We're sorry, there is a problem or error with your rebate. Please mail any missing material to the resubmissions department.
EXTERNAL PROCESSING	External Processing	Your submission is currently being processed. Please check back later for your rebate status.
PENDING QA REVIEW	Pending	Your submission is currently being processed. Please check back later for your rebate status.
ANY OTHER STATUS	Pending	Your submission is currently being processed. Please check back later for your rebate status.

Developer Agreement

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