Order Error Reference
This page can be used as a reference for error codes returned by the Hawk Marketplace Rewards Order Processing APIs.
| Error Code | Description | Error Message |
|---|---|---|
| orderDetails.amount.invalid | Amount is invalid | Face value is invalid |
| orderDetails.amount.invalid.wholeNumber | Amount must be whole number | Face value must be whole number |
| orderDetails.amount.exceeds.maxAmount | Amount exceeds max amount | Face value exceeds |
| orderDetails.amount.atleast.1Dollar | Amount must be at least $1.00 | Face value must be at least $1.00 |
| orderDetails.quantity.must.1 | Quantity must be 1 for the specified recipient | Quantity must be 1 for the specified PID |
| orderDetails.contentProvider.invalid | Content Provider Code is invalid for this program | Content Provider Code is not valid for this program |
| orderDetails.contentProvider.notFound | Content Provider specified but not found | Content Provider specified but not found |
| orderDetails.contentProvider.invalid | Content Provider Code is invalid | Content Provider Code is not valid for the language selected |
| orderDetails.shippingMethod.unique | Shipping Methods must be unique | Shipping Methods must be unique |
| orderDetails.shippingMethod.invalid | Shipping Method is invalid for this order | Shipping Method is not valid for this order |
| orderDetails.thirdPartyInfo.address.invalid | Postal or zip code is invalid | Invalid postal code |
| orderDetails.thirdPartyInfo.address.zip.invalid | Postal or zip code is invalid | Invalid zip code |
| address.region.invalid | State or region is invalid | Invalid state or region |
| orderDetails.emailContent.unsubscribeData.value.invalid | Unsubscribe value is invalid | Email address not valid |
| orderDetails.emailContent.senderEmail.invalid | Sender email address is invalid | Email address not valid |
| orderDetails.deliveryAddress.region.invalid | Delivery address region is invalid | Bulk ship region is invalid |
| orderDetails.deliveryAddress.postalCode.invalid | Delivery address postal code is invalid | Bulk ship postal code is invalid |
| orderDetails.deliveryAddress.country.invalid | Delivery address country is invalid | Bulk ship country id is a required field |
| orderDetails.deliveryAddress.extended.zip.invalid | Delivery address extended zip is invalid | Bulk ship to 4 digit zip code plus (US) country name (intl) |
| service.error | An error has occurred and your order has not been submitted. Please contact your Account Specialist. | |
| paymentType | Payment type is required for this order type | Payment type is required for this order type |
| paymentType.invalid | Payment type is not valid for the client program | Payment type is not valid for the product |
| retrive.email | Retrieval code email is required for this order type | Retrieval code email is required for this order type |
| orderDetails.deliveryAddress | All lines must have a shipping address for bulk ship orders | All lines must have a shipping address for bulk ship orders |
| order.error | We are unable to process your order due to information conflicts | We are unable to process your order due to information conflicts. |
| order.error | The request cannot be processed due to a velocity rule. Please call 1-833-835-5030 to resolve. | Request cannot be processed at this time. Reference Code VEL. Please contact 1-833-835-5030. |
| order.error | You have exceeded the order limit for the day. The order cannot be placed. | You have exceeded the order limit for the day. The order cannot be placed.. |
| order.error | You have exceeded the 6-month order limit. The order cannot be placed. | You have exceeded the 6-month order limit. The order cannot be placed.. |
| creditCardPaymentInformation.cardType.invalid | Credit card type is invalid | Invalid credit card type |
| creditCardPaymentInformation.cardNumber.invalid | Credit card number is invalid | Invalid credit card number |
| creditCardPaymentInformation.expirationMonth.invalid | Credit card expiration month is invalid | Invalid card expiration month |
| creditCardPaymentInformation.expirationYear.invalid | Credit card expiration year is invalid | Invalid card expiration year |
| creditCardPaymentInformation.required | Credit card is required for this payment type | Order credit card is required for this payment type |
| creditCardPaymentInformation.billingAddress.invalid | Credit card billing address does not match the one associated with the card. | Credit card billing address does not match the one associated with the card. |
| creditCardPaymentInformation.billingAddress.country.invalid | Credit card billing address country is invalid. Country must be the 3 alphabetic ISO code corresponding to the country | Order order credit card address country id is a required field |
| creditCardPaymentInformation.billingAddress.line1.invalid | Address line 1 is invalid | Invalid address line 1 |
| creditCardPaymentInformation.billingAddress.city.invalid | City is invalid | Invalid city |
| creditCardPaymentInformation.billingAddress.country.invalid | Credit card billing address country is invalid. Country must be the 3 alphabetic ISO code corresponding to the country | Invalid country |
| creditCardPaymentInformation.declined | Your credit card has been declined. Contact your bank for more information | Your credit card has been declined. Contact your bank for more information. |
| creditCardPaymentInformation.invalid | Credit card information is invalid | Credit card information is invalid. |
| creditCardPaymentInformation.processing.failed | Credit card processing failed | Credit card processing failed |
| clientProgramNumber.expired | Client program expired. Cannot process request | Quote expired. Cannot process request |
| order.clientProgramNumber.notReady | Client program number is invalid | Account is not setup for using this service |
| order.paymentType.invalid | The payment type selected is not allowed for this order | The payment type is not allowed for real time orders |
| orderDetails.manyLines | There are too many lines to process in real time | There are too many lines to process in real time |
| clientProgramNumber.invalid | Client program number is invalid for this order type | The order cannot be placed for this product |
| order.error | Failure fulfilling real time request | Failure fulfilling real time request |
| orderDetails.quantity.exceeds | Total quantity exceeds the maximum quantity | Total quantity exceeds the maximum quantity |
| order.error | Insufficient draw down funds for this order | Insufficient draw down funds for this order |
| orderDetails.thirdPartyInfo.required | Third party is required for this order | Reseller is required for this order |
| orderDetails.recipient.cardNumber.funded | The instant issue card has already been funded | The instant issue card has already been funded |
| orderDetails.recipient.cardNumber.duplicate | The same card cannot be included more than once in the order | The same card cannot be included more than once in the order |
| orderDetails.recipient.cardNumber.expired | The instant issue card is expired | The instant issue card is expired |
| orderDetails.recipient.proxyNumber.invalid | Proxy number is not valid for the client program | Proxy number is not valid for the product |
| orderDetails.recipient.cardNumber.invalid | Card number is not valid | Card number is not valid |
| paymentType.invalid | The payment type selected is not allowed for this order | The payment type is not allowed for this order |
| orderDetails.thirdPartyInfo.invalid | Invalid third party information | Invalid third party information |
| orderDetails.thirdPartyInfo.address.postalCode.invalid | Postal code is invalid | |
| orderDetails.thirdPartyInfo.address.region.invalid | Region is invalid | |
| requestId.unique | Request id must be unique and not more than 50 char | |
| order.error | The pre-existing invoice is expired | The pre-existing invoice is expired. |
| order.error | The pre-existing invoice is not valid | The pre-existing invoice is not valid. |
| invalid.request | Does not have permissions to submit order using this quote | Does not have permissions to submit order using this quote. |
| orderDetails.recipient.id.doesNotExist | Recipient id must match an existing card holder | Does not match existing card holder |
| input.json.request.invalid | Unable to map the request JSON to an entity | |
| orderDetails.recipient.id.unique | Recipient id must be unique | Pid is not unique |
| orderDetails.recipient.id.unique.sameOrder | Recipient id must be unique | Pid is not unique within the same order |
| orderDetails.ClientRef.id.unique | ClientRef id must be unique | Duplicate order exists with ClientRefNumber: |
| orderDetails.ClientRef.id.unique.sameOrder | ClientRefId must be unique | ClientRefId is not unique within the same order |
| orderDetails.recipient.id.invalid | Recipient id is too similar to a card account number | PID is too similar to a card account number |
| orderDetails.recipient.address.country.invalid | Country must be the 3 alphabetic ISO code corresponding to the country. | Country id is a required field |
| orderDetails.recipient.address.region.invalid | State or region is invalid | Invalid home state or province |
| orderDetails.recipient.address.postalCode.invalid | Postal code is invalid | Invalid home zip or postal code |
| orderDetails.amount | Reversal amount is invalid | Invalid reversal amount |
| orderDetails | The line to reverse is from a different quote | The line to reverse is from a different quote |
| orderDetails.deliveryAddress.line1.invalid | Shipment to a PO Box is not allowed | Bulk ship address line1 cannot be a PO box |
| orderDetails.deliveryAddress.line2.invalid | Shipment to a PO Box is not allowed | Bulk ship address line2 cannot be a PO box |
| orderDetails.deliveryAddress.line3.invalid | Shipment to a PO Box is not allowed | Bulk ship address line3 cannot be a PO box |
| orderDetails.amount.invalid | Funding amount is less than the required minimum for this product | |
| orderDetails.amount.invalid | Funding amount exceeds the maximum allowed for this product | |
| orderDetails.amount.invalid | The funding amount does not match one of the standard denominations defined for the content provider. | Transaction Amount does not match one of the standard denominations defined for the Merchant Code |
| orderDetails.invalid | The line to reverse is not valid | The line to reverse is is not valid |
| eGiftBulk.order.not.found | EGift bulk order not found | |
| eGiftIndividual.order.cannot.be.viewed | EGift individual order cannot be viewed | |
| eGiftBulk.order.invalid | EGift bulk order invalid | |
| orderDetails.recipient.id.not.found | Recipient id is not found | Pid is not found |
| orderDetails.contentProvider.required | Content Provider is required | Content Provider is required |
| orderDetails.emailContent.senderName.required | Sender name may not be empty | Retrieval code email sender name may not be empty |
| orderDetails.emailContent.subject.required | Subject is required | Retrieval code email subject may not be empty |
| orderDetails.emailContent.message.required | Email message is required | Retrieval code email message may not be empty |
| orderDetails.emailContent.emailClosingName.required | Email closing name is required | Retrieval code email email salutation may not be empty |
| orderDetails.emailContent.unsubscribeData.companyName.required | Company is required | Address company name is a required field |
| orderDetails.emailContent.unsubscribeData.addressLine1.required | Address line1 is required | Address address line1 is required |
| orderDetails.emailContent.unsubscribeData.addressCity.required | Address city is required | Address city is required |
| orderDetails.emailContent.unsubscribeData.addressState.required | Address state is required | Address region is required |
| orderDetails.emailContent.unsubscribeData.addressZip.required | Address zip is required | Address postal code is required |
| orderDetails.emailContent.unsubscribeData.addressCountry.required | Address country is required and must be either UNITED STATES or CANADA | Address country id is a required field |
| product.ach.debit.form.required | An ACH debit form is required for this order | An ACH debit form is required for this order |
| order.error | Real time orders must not require risk review | Real time orders must not require risk review |
| technical.error | Technical error while processing the request | |
| poNumber | PO Number is too similar to a card account number | Reference po number is too similar to a card account number |
| SYNCHRONOUS_ONLY | Synchronous only is invalid for this client program | Synchronous only is invalid for this product |
| order.cancel.invalid | Order processing failed and cancel request is not valid for this client program | Reversal can be processed only blackhawk card processor |
| timed.out | Order is cancelled due to failure to meet SLA for this SYNCHRONOUS_ONLY order |
Updated 7 months ago
Did this page help you?