Order Error Reference

This page can be used as a reference for error codes returned by the Hawk Marketplace Rewards Order Processing APIs.

Error CodeDescriptionError Message
orderDetails.amount.invalidAmount is invalidFace value is invalid
orderDetails.amount.invalid.wholeNumberAmount must be whole numberFace value must be whole number
orderDetails.amount.exceeds.maxAmountAmount exceeds max amountFace value exceeds
orderDetails.amount.atleast.1DollarAmount must be at least $1.00Face value must be at least $1.00
orderDetails.quantity.must.1Quantity must be 1 for the specified recipientQuantity must be 1 for the specified PID
orderDetails.contentProvider.invalidContent Provider Code is invalid for this programContent Provider Code is not valid for this program
orderDetails.contentProvider.notFoundContent Provider specified but not foundContent Provider specified but not found
orderDetails.contentProvider.invalidContent Provider Code is invalidContent Provider Code is not valid for the language selected
orderDetails.shippingMethod.uniqueShipping Methods must be uniqueShipping Methods must be unique
orderDetails.shippingMethod.invalidShipping Method is invalid for this orderShipping Method is not valid for this order
orderDetails.thirdPartyInfo.address.invalidPostal or zip code is invalidInvalid postal code
orderDetails.thirdPartyInfo.address.zip.invalidPostal or zip code is invalidInvalid zip code
address.region.invalidState or region is invalidInvalid state or region
orderDetails.emailContent.unsubscribeData.value.invalidUnsubscribe value is invalidEmail address not valid
orderDetails.emailContent.senderEmail.invalidSender email address is invalidEmail address not valid
orderDetails.deliveryAddress.region.invalidDelivery address region is invalidBulk ship region is invalid
orderDetails.deliveryAddress.postalCode.invalidDelivery address postal code is invalidBulk ship postal code is invalid
orderDetails.deliveryAddress.country.invalidDelivery address country is invalidBulk ship country id is a required field
orderDetails.deliveryAddress.extended.zip.invalidDelivery address extended zip is invalidBulk ship to 4 digit zip code plus (US) country name (intl)
service.errorAn error has occurred and your order has not been submitted. Please contact your Account Specialist.
paymentTypePayment type is required for this order typePayment type is required for this order type
paymentType.invalidPayment type is not valid for the client programPayment type is not valid for the product
retrive.emailRetrieval code email is required for this order typeRetrieval code email is required for this order type
orderDetails.deliveryAddressAll lines must have a shipping address for bulk ship ordersAll lines must have a shipping address for bulk ship orders
order.errorWe are unable to process your order due to information conflictsWe are unable to process your order due to information conflicts.
order.errorThe request cannot be processed due to a velocity rule. Please call 1-833-835-5030 to resolve.Request cannot be processed at this time. Reference Code VEL. Please contact 1-833-835-5030.
order.errorYou have exceeded the order limit for the day. The order cannot be placed.You have exceeded the order limit for the day. The order cannot be placed..
order.errorYou have exceeded the 6-month order limit. The order cannot be placed.You have exceeded the 6-month order limit. The order cannot be placed..
creditCardPaymentInformation.cardType.invalidCredit card type is invalidInvalid credit card type
creditCardPaymentInformation.cardNumber.invalidCredit card number is invalidInvalid credit card number
creditCardPaymentInformation.expirationMonth.invalidCredit card expiration month is invalidInvalid card expiration month
creditCardPaymentInformation.expirationYear.invalidCredit card expiration year is invalidInvalid card expiration year
creditCardPaymentInformation.requiredCredit card is required for this payment typeOrder credit card is required for this payment type
creditCardPaymentInformation.billingAddress.invalidCredit card billing address does not match the one associated with the card.Credit card billing address does not match the one associated with the card.
creditCardPaymentInformation.billingAddress.country.invalidCredit card billing address country is invalid. Country must be the 3 alphabetic ISO code corresponding to the countryOrder order credit card address country id is a required field
creditCardPaymentInformation.billingAddress.line1.invalidAddress line 1 is invalidInvalid address line 1
creditCardPaymentInformation.billingAddress.city.invalidCity is invalidInvalid city
creditCardPaymentInformation.billingAddress.country.invalidCredit card billing address country is invalid. Country must be the 3 alphabetic ISO code corresponding to the countryInvalid country
creditCardPaymentInformation.declinedYour credit card has been declined. Contact your bank for more informationYour credit card has been declined. Contact your bank for more information.
creditCardPaymentInformation.invalidCredit card information is invalidCredit card information is invalid.
creditCardPaymentInformation.processing.failedCredit card processing failedCredit card processing failed
clientProgramNumber.expiredClient program expired. Cannot process requestQuote expired. Cannot process request
order.clientProgramNumber.notReadyClient program number is invalidAccount is not setup for using this service
order.paymentType.invalidThe payment type selected is not allowed for this orderThe payment type is not allowed for real time orders
orderDetails.manyLinesThere are too many lines to process in real timeThere are too many lines to process in real time
clientProgramNumber.invalidClient program number is invalid for this order typeThe order cannot be placed for this product
order.errorFailure fulfilling real time requestFailure fulfilling real time request
orderDetails.quantity.exceedsTotal quantity exceeds the maximum quantityTotal quantity exceeds the maximum quantity
order.errorInsufficient draw down funds for this orderInsufficient draw down funds for this order
orderDetails.thirdPartyInfo.requiredThird party is required for this orderReseller is required for this order
orderDetails.recipient.cardNumber.fundedThe instant issue card has already been fundedThe instant issue card has already been funded
orderDetails.recipient.cardNumber.duplicateThe same card cannot be included more than once in the orderThe same card cannot be included more than once in the order
orderDetails.recipient.cardNumber.expiredThe instant issue card is expiredThe instant issue card is expired
orderDetails.recipient.proxyNumber.invalidProxy number is not valid for the client programProxy number is not valid for the product
orderDetails.recipient.cardNumber.invalidCard number is not validCard number is not valid
paymentType.invalidThe payment type selected is not allowed for this orderThe payment type is not allowed for this order
orderDetails.thirdPartyInfo.invalidInvalid third party informationInvalid third party information
orderDetails.thirdPartyInfo.address.postalCode.invalidPostal code is invalid
orderDetails.thirdPartyInfo.address.region.invalidRegion is invalid
requestId.uniqueRequest id must be unique and not more than 50 char
order.errorThe pre-existing invoice is expiredThe pre-existing invoice is expired.
order.errorThe pre-existing invoice is not validThe pre-existing invoice is not valid.
invalid.requestDoes not have permissions to submit order using this quoteDoes not have permissions to submit order using this quote.
orderDetails.recipient.id.doesNotExistRecipient id must match an existing card holderDoes not match existing card holder
input.json.request.invalidUnable to map the request JSON to an entity
orderDetails.recipient.id.uniqueRecipient id must be uniquePid is not unique
orderDetails.recipient.id.unique.sameOrderRecipient id must be uniquePid is not unique within the same order
orderDetails.ClientRef.id.uniqueClientRef id must be uniqueDuplicate order exists with ClientRefNumber:
orderDetails.ClientRef.id.unique.sameOrderClientRefId must be uniqueClientRefId is not unique within the same order
orderDetails.recipient.id.invalidRecipient id is too similar to a card account numberPID is too similar to a card account number
orderDetails.recipient.address.country.invalidCountry must be the 3 alphabetic ISO code corresponding to the country.Country id is a required field
orderDetails.recipient.address.region.invalidState or region is invalidInvalid home state or province
orderDetails.recipient.address.postalCode.invalidPostal code is invalidInvalid home zip or postal code
orderDetails.amountReversal amount is invalidInvalid reversal amount
orderDetailsThe line to reverse is from a different quoteThe line to reverse is from a different quote
orderDetails.deliveryAddress.line1.invalidShipment to a PO Box is not allowedBulk ship address line1 cannot be a PO box
orderDetails.deliveryAddress.line2.invalidShipment to a PO Box is not allowedBulk ship address line2 cannot be a PO box
orderDetails.deliveryAddress.line3.invalidShipment to a PO Box is not allowedBulk ship address line3 cannot be a PO box
orderDetails.amount.invalidFunding amount is less than the required minimum for this product
orderDetails.amount.invalidFunding amount exceeds the maximum allowed for this product
orderDetails.amount.invalidThe funding amount does not match one of the standard denominations defined for the content provider.Transaction Amount does not match one of the standard denominations defined for the Merchant Code
orderDetails.invalidThe line to reverse is not validThe line to reverse is is not valid
eGiftBulk.order.not.foundEGift bulk order not found
eGiftIndividual.order.cannot.be.viewedEGift individual order cannot be viewed
eGiftBulk.order.invalidEGift bulk order invalid
orderDetails.recipient.id.not.foundRecipient id is not foundPid is not found
orderDetails.contentProvider.requiredContent Provider is requiredContent Provider is required
orderDetails.emailContent.senderName.requiredSender name may not be emptyRetrieval code email sender name may not be empty
orderDetails.emailContent.subject.requiredSubject is requiredRetrieval code email subject may not be empty
orderDetails.emailContent.message.requiredEmail message is requiredRetrieval code email message may not be empty
orderDetails.emailContent.emailClosingName.requiredEmail closing name is requiredRetrieval code email email salutation may not be empty
orderDetails.emailContent.unsubscribeData.companyName.requiredCompany is requiredAddress company name is a required field
orderDetails.emailContent.unsubscribeData.addressLine1.requiredAddress line1 is requiredAddress address line1 is required
orderDetails.emailContent.unsubscribeData.addressCity.requiredAddress city is requiredAddress city is required
orderDetails.emailContent.unsubscribeData.addressState.requiredAddress state is requiredAddress region is required
orderDetails.emailContent.unsubscribeData.addressZip.requiredAddress zip is requiredAddress postal code is required
orderDetails.emailContent.unsubscribeData.addressCountry.requiredAddress country is required and must be either UNITED STATES or CANADAAddress country id is a required field
product.ach.debit.form.requiredAn ACH debit form is required for this orderAn ACH debit form is required for this order
order.errorReal time orders must not require risk reviewReal time orders must not require risk review
technical.errorTechnical error while processing the request
poNumberPO Number is too similar to a card account numberReference po number is too similar to a card account number
SYNCHRONOUS_ONLYSynchronous only is invalid for this client programSynchronous only is invalid for this product
order.cancel.invalidOrder processing failed and cancel request is not valid for this client programReversal can be processed only blackhawk card processor
timed.outOrder is cancelled due to failure to meet SLA for this SYNCHRONOUS_ONLY order

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