Order or Item Status Values
The following values for fulfillment Status is supported
Value | Definition |
---|---|
NEW | Request Submitted |
IN_PROCESSING | Preparing the Order for Fulfillment |
IN_FULFILLMENT | Order Received by Fulfillment Partner to personalize, pick, pack and ship. |
SHIPPED | This is an end-state. Fulfillment is complete. Shipping info (e.g., tracking number, proxy card number, shipped on date, etc.) will now be available. |
ERROR | An error preventing fulfillment processing causing order to be at risk (of fulfillment and/or SLA). BHN Operations will review and determine next steps. No action required by the DDP. |
REJECTED | The order/item was rejected on order request. The rejection reason at order and item level are available. See below for possible reasons for cancellation. This is an end-state. Order cannot be resumed. |
CANCELLED | The order/item was rejected after order was accepted, but could not be fulfilled. The cancellation reason at order and item level are available. See below for possible reasons for cancellation. This is an end-state. Order cannot be resumed. |
RISK PROCESSING | The order is currently in the Risk Queue |
RISK HOLD | The order is pending manual review by a Risk agent |
Item Delivery Status Values
The following values for Delivery status
Value | Definition |
---|---|
IN-TRANSIT | Physical - Cards in the order have been fulfilled and mail courier has picked up the packages |
DELIVERED | Physical - Courier has provided tracking information that the package has been delivered |
DELIVERED_SPAM | eGift - The email was delivered to the recipient's SPAM folder |
DELIVERED_OPEN | eGift - the email was read by the recipient |
RETURNED | Physical - Mail was returned for being undeliverable and updated manually by BHN Customer Support Agent |
BOUNCED | eGift - The recipient's email domain, ie @gmail.com, has not responded with a Delivered or Returned response. eGift email could be resent via manual intervention from BHN Customer Support |
REGIONAL_OFFICE_RECEIPT | Physical - Used only on 1st Class Mail when the Fulfillment Partner supports IMB Tracing |
LOCAL_OFFICE_RECEIPT | Physical - Used only on 1st Class Mail when the Fulfillment Partner supports IMB Tracing |
OUT_FOR_DELIVERY | Physical - Used only on 1st Class Mail when the Fulfillment Partner supports IMB Tracing |
Where possible and only if/where supported, if the delivery service provider (e.g., USPS, UPS, FedEx, Amazon SES, etc.) is able to confirm item delivery status (delivered or returned), the delivery status will be updated.
There are no guarantee this value added services will be available.
Updated 11 months ago