Order or Item Status Values

The following values for fulfillment Status is supported

Value	Definition
NEW	Request Submitted
IN_PROCESSING	Preparing the Order for Fulfillment
IN_FULFILLMENT	Order Received by Fulfillment Partner to personalize, pick, pack and ship.
SHIPPED	This is an end-state. Fulfillment is complete. Shipping info (e.g., tracking number, proxy card number, shipped on date, etc.) will now be available.
ERROR	An error preventing fulfillment processing causing order to be at risk (of fulfillment and/or SLA). BHN Operations will review and determine next steps. No action required by the DDP.
REJECTED	The order/item was rejected on order request. The rejection reason at order and item level are available. See below for possible reasons for cancellation. This is an end-state. Order cannot be resumed.
CANCELLED	The order/item was rejected after order was accepted, but could not be fulfilled. The cancellation reason at order and item level are available. See below for possible reasons for cancellation. This is an end-state. Order cannot be resumed.
RISK PROCESSING	The order is currently in the Risk Queue
RISK HOLD	The order is pending manual review by a Risk agent

Item Delivery Status Values

The following values for Delivery status

Value	Definition
IN-TRANSIT	Physical - Cards in the order have been fulfilled and mail courier has picked up the packages eGift - Cards in the order have been fulfilled and email sent to recipient
DELIVERED	Physical - Courier has provided tracking information that the package has been delivered eGift - The recipient's email domain, ie @gmail.com, has provided a response the card has been delivered
DELIVERED_SPAM	eGift - The email was delivered to the recipient's SPAM folder
DELIVERED_OPEN	eGift - the email was read by the recipient
RETURNED	Physical - Mail was returned for being undeliverable and updated manually by BHN Customer Support Agent eGift - The recipient's email domain, ie @gmail.com, has declined to accept the email. The email cannot be sent to this email address and has been added to the blacklist
BOUNCED	eGift - The recipient's email domain, ie @gmail.com, has not responded with a Delivered or Returned response. eGift email could be resent via manual intervention from BHN Customer Support
REGIONAL_OFFICE_RECEIPT	Physical - Used only on 1st Class Mail when the Fulfillment Partner supports IMB Tracing
LOCAL_OFFICE_RECEIPT	Physical - Used only on 1st Class Mail when the Fulfillment Partner supports IMB Tracing
OUT_FOR_DELIVERY	Physical - Used only on 1st Class Mail when the Fulfillment Partner supports IMB Tracing

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Where possible and only if/where supported, if the delivery service provider (e.g., USPS, UPS, FedEx, Amazon SES, etc.) is able to confirm item delivery status (delivered or returned), the delivery status will be updated.
There are no guarantee this value added services will be available.