Challenge Questions

Overview

If the eGift is created with security question/answers then upon viewing the eGift, the user will be prompted with security questions via BHN's eGift presentment application https://egift.blackhawknetwork.com

Usage

To enable security questions value added service, DP must first elect to define gift failure action (NO_ACTION, void). Default is NO_ACTION. Please reach out to your BHN representative.

  • NO_ACTION: System will continue to prompt user up-to 3 times (per session), randomly selecting 1 or more security questions. No limit. If failed to answer the security questions, eGift shows a generic "Failed Challenge Message". User is allowed to retry by creating a new session.
  • VOID: System will continue to prompt user up-to 3 times (per session), randomly selecting 1 or more security questions. If failed to answer the security questions, eGift is voided. Once voided, there is no recovery.

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WARNING

There is no option to reset security questions. It is recommended DP persisting secret questions/answer to service their customers.

Failed Challenge Message

Your eGift cannot be viewed at this time
The maximum number of attempts has been reached. The resulting action taken against this eGift entity is configurable by each distribution partner intending to utilize the challenge question module. Please reload this eGift to attempt the challenge questions again.


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